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Support center / Order Support

The terms and conditions stated in here are for guidance only. The specific terms and conditions related to any order will be set forth on Ci Design's invoice and no other terms or conditions shall apply.

Pricing

(United States) All prices are quoted and are to be paid in U.S. dollars drawn on a U.S. banking institution. All pricing is subject to change without notice. EXCEPTIONS: with 30 days written notification, confirmed scheduled blanket hard copy purchase orders and/or other signed contractual agreements may be subject to price change. Ci Design will honor, at the current price, any backlog determined to be past due.

Minimum Order

Ci Design has established a minimum shipment of $50.00 to maintain a cost sufficient order fulfillment program. For international orders, the minimum amount per shipment is $250.00.

Shipping Cycle

Upon your schedule and availability of carrier pick ups, Ci Design will strive to ship your order the day that it is received. Exceptions to the above are:
  • Your account is on shipping / credit hold.
  • Your order is for substantial quantity and placed late in the day.
  • The carrier fails to make a pick up.
For international customers, once payment is received, your order will ship within twenty-four (24) hours, subject to stock availability. We will honor your shipping instructions should you not require immediate shipment.

Purchase Order

Written and signed hard copy purchase orders are required. All orders are considered firm and are acceptable via fax or mail.

Custom Product Orders

If a product ordered by Purchaser is either custom made, modified, special-order or simply not an item that Ci Design stocks, and Purchaser is not under a written OEM agreement with Ci Design, Purchaser may be required to pay Ci Design a non-refundable deposit for the amount that is mutually agreed upon. Any deposits for products ordered hereunder are non-refundable. If a product ordered by Purchaser is manufactured according to designs or specifications provided by Purchaser, Purchaser agrees to indemnify and hold harmless Ci Design, its affiliates, offers, agents and employees, from and against any claims, expenses, losses, attorney fees, costs, damages or liabilities related to third party claims of actual or alleged infringement of intellectual property rights, including without limitation, patent, copyright and trademark violations.

Taxes

Ci Design will collect all applicable state and local taxes in addition to the purchase price from Purchaser. If goods purchased from Ci Design are intended for resale, Purchaser shall provide Ci Design with a tax exempt certificate acceptable to the applicable taxing authority.

International : Contact your local representative for details on VAT and duties.

International Order

Please contact your local representative for details on VAT and duties.

Data Integrity


By using the benefits of CI's SAS and SATA backplanes, you can easily secure your server's Data integrity and reduce data loss.

Compatibility

Visit SERVER BOARD COMPATIBILITY to explore CI's server chassis that work with your server board.

Also explore our compatible chassis with INTEL SERVER BOARDS REFERENCE LIST

SGPIO

CI R&D team dedicates to integrate SGPIO thru Mini-SAS (SFF-8087) cable for Mini-SAS backplane, providing even EASIER CABLE ROUTING compared to I2C and Discrete LED solutions.