- Support
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RMA Requests
(United States) Should it be necessary for any reason to return a product to Ci Design, an RMA return authorization number must be obtained and the following procedures must be followed:
- Download the RMA Request Form:
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Fax request to a Ci Design representative stating reason for return and provide:
- Purchase Order Number
- Invoice Number
- Ci Design's Part Number
- Serial Number (if applicable)
Please fax to:
US: 1-949-679-1572
Europe: 31-(0)46-477-0649 - Purchaser will be faxed an RMA number and instructions for returning products.
- The RMA number must appear on the shipping label of each carton and all shipping documents that are being returned. RMA product must be received by Ci Design within thirty (30) days after authorization date.
- Purchaser must ship returned products "prepaid" unless Ci Design has agreed in writing to other arrangements.
- Under all circumstances, any products returned to Ci Design must be authorized via Ci Design RMA procedures.
- We will not issue cash refund.
Questions?
Please contact a representative for any questions or concerns regarding RMAs.
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RMA Policy
Items being returned must be original Ci Design products and covered by an applicable warranty period. The authorized returned products must be packaged in their original packing material with all components included. All returned items must be in resalable condition, new or no usage. If these requirements are not met, Ci Design will recover the loss via increased restocking charges or return the products to Purchaser. If Purchaser is requesting a credit to its account, Purchaser's written request for RMA must be made within three(3) days after the receipt of the applicable product(s). Upon acceptance of the returned product(s) by Ci Design, Purchaser's account will be credited, less a 25% "restocking fee". Ci Design cannot provide cash refunds.
Shipping & Damage Claims
Any and all shipping claims are your responsibility. Inspect each shipment upon delivery and IMMEDIATELY report all damage to the carrier. There may be time limits and inspections may be required. Contact your sales representative so that we may provide any assistance possible. (United States) In the event of a claim, Ci Design invoices must still be honored for payment.
Misshipments
If we made an error in shipping
If you discover within five (5) days that there is an error in the shipment, incorrect parts or DOA, please contact your sales representative for immediate correction. Once verified, we will issue an RMA number. If applicable, we will cross-ship to you and pay the freight charges. Please return any parts UPS-ground. We will credit your account for the surface freight amount you incurred. Ci Design cannot provide cash refunds.
If you made an error in shipping
If you ordered parts that turned out to be the incorrect choice for your solution, you may return them within three(3) days of receipt. All freight must be prepaid for replacement (please call for RMA number).
Once the product of returned has been received intact, in new and sellable condition, Ci Design will credit your account, reship your correct order and re-invoice. For C.O.D. accounts, the amount on the C.O.D. tag will be reduced accordingly. There will be no restocking fee. Ci Design cannot provide cash refunds.
Returns
If replacements are not required and you choose to return a Ci Design product, you must do so within three (3) days of receipt, provided the returned products have been received by Ci Design intact, in new and resellable condition. Your account will be credited less a minimum of 25% retained as a restocking fee. Ci Design cannot provide cash refunds.
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